| |
Bronze |
Silver |
Gold |
|
Access to SkillFusion Software Customer Support Online.
|
|
|
|
|
Escalation up to SkillFusion Software’s CTO if needed.
|
|
|
|
|
Advice on performance issues.
|
|
|
|
|
Advice on backup and recovery.
|
|
|
|
|
Advice on system installation and configuration.
|
|
|
|
|
Advice on data migration from legacy systems.
|
|
|
|
|
Advice on integration with other systems.
|
|
|
|
|
Covers field-level encryption issues.
|
|
|
|
|
Covers database-level encryption issues.
|
|
|
|
|
Covers data-transmission via SSL.
|
|
|
|
|
Number of database servers running SSA-based applications.
|
1
|
3
|
8
|
|
Number of application servers running SSA-based applications.
|
1
|
3
|
8
|
|
Server physical locations.
|
1
|
1
|
2
|
|
Check up on operating system of database server.
|
|
|
|
|
Check up on database server configuration (Oracle, SQL Server, DB2, mySQL).
|
|
|
|
|
Check up on operating system of web and application servers.
|
|
|
|
|
Check up on application server configuration (Tomcat, Windows, JBoss, WebLogic, WebSphere)..
|
|
|
|
|
Verification of JDBC connection.
|
|
|
|
|
Verification of ODBC connection.
|
|
|
|
|
Verification of OLEDB connection.
|
|
|
|
|
Contact us via telephone 9 am to 6 pm Eastern Standard Time (US)
|
|
|
|
|
Phone reply from an actual developer within 2 hours.
|
|
|
|
|
Email reply from an actual developer within 1 day.
|
|
|
|
|
Email reply from an actual developer within 2 days.
|
|
|
|
|
Emergency calls to support team 24 X 7, 365 days per year.
|
|
|
|
|
Emergency response within 1 hour.
|
|
|
|
|
Access to entire technical team 24 X 7 during emergencies.
|
|
|
|
